Liliana Petrova, MBA '11
CEO/Founder, The Petrova Experience; Former Director, Customer Experience, JetBlue
NYU Stern Program: Langone Part-Time MBAIndustry: Customer Experience
Company: The Petrova Experience; JetBlue Airlines
In July 2019, Liliana launched The Petrova Experience, a New York-based customer experience consulting firm dedicated to helping businesses recover the $62Bn lost annually to bad customer service experiences.