Faculty News
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Professor Arun Sundararajan underscores the importance of Lyft drivers' satisfaction for the brand's long-term success
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Excerpt from CNN -- "'The driver is the face of the brand,' he said. 'The entire experience is controlled by the person whose car you get into -- if they're projecting, "I'm underpaid and unhappy," that's not going to be a good experience.'"
Faculty News
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