Faculty News | Scott Galloway | The Seattle Times

Professor Scott Galloway argues that Lyft's new standardized protocol for determining whether to ban drivers who may pose a safety threat to passengers is an effort to reduce costs and abdicate responsibility

— 10/30/2019

Excerpt from The Seattle Times -- “'Removing human nuance around something as sensitive around which drivers are barred or disbarred . . . is an effort to reduce costs and to abdicate responsibility,' said Scott Galloway, a professor of marketing at New York University’s Stern School of Business who has focused on the technology industry."

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Experience Stern | News & Events

Professor Scott Galloway argues that Lyft's new standardized protocol for determining whether to ban drivers who may pose a safety threat to passengers is an effort to reduce costs and abdicate responsibility