Faculty News
Professor John Horton explains why consumers sometimes give inflated ratings for poor service in ridesharing apps
—
![NPR logo NPR logo](/sites/default/files/styles/480w/public/assets/images/con_030855.jpg?itok=aJwaelBZ)
Excerpt from NPR -- "There's quite a bit of evidence that people don't rate people harshly in these systems, even if they maybe had a bad experience or a not great experience just because they don't want to harm the other person. And you can kind of think, if you have a bad Uber ride, you know, you may be unhappy as a passenger. But you don't want to ruin a person's livelihood."
Listen here
Listen here