Experience Stern | News & Events

Excerpt from The Verge -- "Ratings systems fall along a continuum. They can be used to establish trust between customers and workers, but they can also be a way to enforce standards of service, said Arun Sundararajan, a professor at NYU’s Stern School of Business who studies digital platforms. 'It’s not helping customers make better choices by giving more information, it’s having a mechanism that allows automated customer feedback to identify workers who are subpar.' The rating systems used by on-demand platforms all have a disciplinary element."

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