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Excerpt from The Wall Street Journal -- "'It tastes awful, but it works,' she says. 'Sometimes you really do need the skill set, and sometimes the nice person is not going to give it to you.' Prof. Shea is a co-author of the March paper and a fellow researcher in the six studies cited, along with Julia Hur, assistant professor of management and organizations at NYU Shanghai, and Rachel Ruttan, an assistant professor of organizational behavior and human resources at the University of Toronto’s Rotman School of Management."

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