Experience Stern | News & Events

Excerpt from Harvard Business Review -- "B&Q (winner of the 2006 'Age Positive Retailer of the Year' Award) says that it hires for soft skills, such as conscientiousness, enthusiasm and customer rapport, which senior workers also seem to show in abundance, while Home Depot famously looks to older store clerks for the experience-based know-how that customers demand. And these aren’t just perceptions: A report from the Sloan Center on Aging & Work at Boston College has found that, compared to younger workers, older workers do have higher levels of respect, maturity and networking ability."

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