Faculty News

In an op-ed, Prof. Michelle Greenwald discusses innovation and customer touchpoints

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Excerpt from Forbes -- "From little butter almond flavored pastries that come free with each coffee at Financier shops in New York City, to free hemming of pants over $29.95 at Uniqlo, to free Cosmos served at Dashing Diva nail salons in New York City, customer touchpoints can be powerful differentiators vs. competitors and can also generate significant buzz and earned media!"

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